Wednesday, March 3, 2010

Hiring a Customer Service Manager!

It's A Me, Mario!

Does reading that bring a smile to your face? Are you a hard working self starter who is looking for a job where your intelligence, creativity, and initiatve will make a big impact and be rewarded? Then this is the job for you!

Lukie Games, Inc. is a leader in online video game sales specializing in original Nintendo, Super Nintendo, N64, Game Boy, Game Boy Color, Game Boy Advance, and Sega Genesis, and Sony Playstation games systems and accessories. We are the largest online retailer of classic games in the world. We've had exceptional growth even during the recession and have more than doubled in size every year for the past several years. We're continuing to grow at a rapid pace and have added a new customer service manager position!

What's it like working at Lukie Games?

We have a very busy but low stress environment. You will never be bored or without something to do. You'll be working with positive, friendly people. There is a very "hands-off" management philosophy here, you won't have anyone breathing down your neck. We strongly encourage employee feedback and give everyone a wide amount of flexibility in determining what the best way is to get the job done. Your ideas and opinions are very important to us, when you come up with ways of improving things they will be done. Your hard work will be rewarded - we have a bonus plan in place that takes into account overall company profit and your performance. The better we do the better you do!

What will I be doing?

First let's be clear, as a small rapidly growing company everyone is expected to do whatever is necessary to get the job done. If you've ever said "that's not my job" then don't apply. That being said most of your time will be spent handling customer service. Some phone calls (usually 6-12 a day) but mostly emails. Assisting with returns, exchanges, disputes, order entry and processing, photographing and describing new products, and printing shipping labels and packing slips. Some supervision of employees.


Positive, optimistic, happy attitude
Excellent written and verbal English
Excellent communication skills
Must like video games - you don't need to be an expert
4+ years of customer service experience
Some supervisory / management experience
Must be very proficient with computers and be able to quickly learn our systems
Experienced with Microsoft Office
Hard worker used to a fast paced environment
Able to be creative with problem solving and capable of thinking outside the box
Some e-commerce experience
Must be awesome

Helpful but not required -

Fluent in Spanish
Experience with Endicia and Fedex Ship Manager
Experience with growing small or midsized companies
Experience with Stone Edge Order Manager

Compensation - 35-50k a year plus bonuses and benefits.

If you are interested please send your resume to